Help Center  
 
 
1, Sample available ?
 
We could offer samples, and samples is availble, pls kindly advise us which model you interest to test and the quantity information.

If you have any special requirements for our samples, such as TV system etc , pls also advise us. We will send out the samples by express for samples, and the express need about 3~4 working days for delivery.
 
2, How to order?
A ) By email:

   You could send email to our staff and let us know which model you will order and your order quantity for each model.

B ) By Instant Messenger

   You could select the instant messenger to tell us which model you like, such as MSN, SKYPE, YAHOO.

    Please so kind NOT to send Everyone for your order, that would make some misunderstanding sometimes, thanks in advance.

After you confirm the price (and shipping cost ), according your request, we will then offer you a PI (Proforma Invoice) with the details of your order.
 
3, How to pay ?
1. For samples and small orders, we accept 100% T/T (Bank transfer/ wire transfer) Or Western Union OR PAYPAL.

2. For real order, there are two options

(a.) 3 0% T/T after order confirmed, 70% T/T before shipment

(b ) 3 0% T/T in advance, 70% irrevocable L/C at sight before shipment
 
 
4, How to delivery?
1) For sample order & small order, it is better to send you by express ( DHL / UPS / FEDEX / TNT express )

 We can send out the samples within 5 working days after receiving your payment , and normally the express company need about 3~5 working days to delivery the products, so normally to run a small order is about 10 days.

 

2) For real order, we suggest our customer should consider to send the products by air or by sea ,

Then the price would be better than sent by express.
 
5,How about the warranty & return policy  ?
1), Warranty: 1 or 2 years warranty

(1) We offer one or two years warranty for our products, and we could offer 1% ~2% spare parts together with the order.

(2) If there is any defect units(not men-made factor) within three month, we can replace a new one to our customer, and both us should afford the freight on each sides ; if there is any defect units on warranty, we can repair the units free for you, and our customers should pay for all the freight . 
 

2), The item's warranty becomes invalid: 
(1) If damaged is caused by: Undue wear & tear, dirt, misused, improper installation or operation, neglect, accident.
(2) If the warranty seal is removed or damaged.
(3) If the item was opened, removed any parts of the item or repaired by unauthorized person.

 

Our certified technicians will test all items before shipment.
Mail us immediately once you find the products have any problem. We will offer you a return number to return the item if needed. The returned item will not be checked or repaired without the return number.

 

3), Remark: email us if you find any technical problem during installation.
Most of the problems are because of misuse or incorrect installation. PLEASE check carefully before sending the item(s) back as we will not be responsible for any shipping cost if we find the product is not faulty as you described. THE RIGHT TO JUDGE THE DEFECTIVENESS IS FROM OUR TECHNICIAN'S REPORT. Mail us before you sending out the product(s).

 

4), Damaged cases:
We check all our items before sending out. If you received a broken item, please keep all the package material, take photos and send to us immediately. and also to have the courier to offer the certificate for the damaged. This could make you to keep the rights to make the claim to the shipping compnay, We only accept these cases reported within 7 days since arriving our customers. We will help you to claim damage to the courier.
 

Notice:It is important for you to inform us before returning any products to us for any reason. Thank you.

 
 
Startway Autopart Limited